Help

Most things in Knipp are one tap away. Here's what people ask about most. If you can't find the answer, write to studio@fosselien.no and we'll reply as quickly as we can.

Get started

1. Sign in to the app or at knipp.fosselien.no with your email address.
2. Keep the recovery code you get the first time somewhere safe, for example in your password manager.
3. Save your first thing: tap the plus, or share a link to Knipp from another app.
4. Sign in with the same account on your other devices and approve them from the first one, and everything will be there too.

Does it sync between my devices?

Yes. Everything you save belongs to your account and appears on all the devices where you're signed in, straight away. A new device has to be unlocked before it can read your content, see New phone, computer or browser.

I've forgotten my password

Tap ‘Forgotten your password?’ when you sign in, and you'll get a link by email to choose a new one. Your password and your recovery code are two different things: a new password doesn't unlock your content on a new device. A passkey, a device that's already unlocked, or the recovery code does that.

Encryption, passkeys and the recovery code

Knipp encrypts your notes, links, images, recordings and files on your device before they are stored. Only your devices, and the people you share with, can read them. What is encrypted, and what isn't.

The first time you use Knipp with encryption, you can save the key with a passkey. Then you unlock Knipp on a new phone or computer with Face ID, your fingerprint or your device passcode. The passkey follows you to your other devices in iCloud Keychain or Google Password Manager.

You also get a recovery code. Keep it somewhere safe, for example in your password manager. It's your way in if you lose access to your passkey. If you don't have a passkey that follows you to your other devices, you enter the last four characters to confirm that you have the code. What you've already saved is encrypted in the background.

In Settings > Encryption you can see your passkeys and the devices that have the key. There you can add a passkey and create a new recovery code, and the old one then stops working.

New phone, computer or browser

A new device needs the key before it can read your content. That also applies to a new browser for Knipp on the web. Once you've signed in, you have these options:

• With a passkey: tap ‘Unlock with passkey’ and use Face ID, your fingerprint or your device passcode.
• From another device: tap ‘Request access’. Open Knipp on a device that's already unlocked. It will say ‘A new device wants to read your content’ with a six-character code. Check that it's the same as on the new device, and tap Approve.
• With the recovery code: enter it and tap ‘Unlock’.

Only approve devices you recognise. In Settings > Encryption you can remove a device from the list, but that doesn't take the key away from it: it can still read your content as long as it can get into your account.

I've lost my recovery code

If you still have a device that's unlocked, or a passkey, create a new code in Settings > Encryption. The old one stops working straight away.

If you've lost the code, the passkey and all your devices, the content is gone. We don't have the key, so no one can get it back, not even us. You can start again with the same account: tap ‘Start over’ when Knipp asks you to unlock. Everything you've saved is then deleted, and you get new keys. Your spaces, profile and subscription stay as they were.

The extension and Obsidian

The extension for Chrome and Edge gets the key from Knipp on the web in the same browser, the same way it gets your sign-in, and encrypts what you save before it is sent. If Knipp on the web isn't unlocked in the browser, what you save waits until it is.

The Obsidian plugin (version 0.4.0 or later) is unlocked as a new device, under Encryption in the plugin's settings: approve it from another device, or enter the recovery code. Do this on each computer. Your notes in Obsidian are ordinary files, as before. The encryption applies to what is stored with Knipp.

Saving from your phone

Tap the share button in your browser, Photos or another app, and choose Knipp. If you don't see Knipp in the list, scroll to the end and choose ‘More’ or ‘Edit’, and add Knipp. On iPhone you can also ask Siri to save to Knipp. On Android you get ‘Save to Knipp’ when you select text.

Saving from your computer

With the extension for Chrome and Edge, you save the page you're on, an image or the text you've selected, with one click or from the right-click menu. Alt+Shift+L saves the page without opening anything. The extension signs itself in when you're signed in to Knipp on the web.

Reminders

Open a knipp and choose Reminder in the menu, or use ‘Remember’ for something you just need to remember. The notification arrives on your phone, and on your computer if you've turned on notifications in your browser.

Sharing

Choose Share in the menu on a note or a list. If you share with an email address, you can both write in the same one, and changes appear straight away. A shared link can be read by anyone who has it. You can stop sharing at any time. What you share is still encrypted. A shared link carries the key in the link itself, and the browser never sends that part to the server. Anyone with the whole link can read it, so only share it with the people it's meant for.

Locked notes

Choose Lock in the menu on a note. A locked note shows only its title in lists, search and notifications, and opens with Face ID or a fingerprint in the app on your phone. It can't be opened on the web. When you lock a note, open links to it stop working, and anyone who has received an invitation link sees only the title. If you've shared it with someone in Knipp, they can still read it. Locked notes are never sent to AI automatically. A locked note is encrypted like your other notes, and the lock comes on top.

Automatic AI

Knipp uses AI to make short summaries and hidden keywords, give links and images a title, read the text in images and transcribe recordings, so you can find everything again. If you don't want that, turn off Automatic AI in Settings. The setting applies to your account on all devices. Then AI only does what you ask, like ‘Transcribe recording’, ‘Read text in image’ and ‘Create caption’. Because your notes, links, images and recordings are encrypted where they are stored, it is your device that sends the AI what it needs, in plain text, through Knipp's functions. They don't store or log it. What is sent where.

Spaces

If you've added a space, for example Work, you switch at the top of the app. What you save ends up in the space you're in, and spaces never mix. You create and edit spaces in Settings.

Export and deletion

In Settings you can export everything you've saved, with images and attachments. The export is created on your device and isn't encrypted, so keep the file safe. You can also delete your account there. Read what gets deleted.